Help Center
Welcome to the NONEAD Corporation Help Center. Here you can find detailed help information about our official website, products and services, and technical support.
1. Website User Guide
1.1 Browsing the Homepage
The NONEAD Corporation official website homepage (index_en.html) is the best starting point for learning about our company and services. The homepage contains the following main sections:
- Top Navigation Bar: Provides quick access to Home, News, About, Services, Products, Team, Contact, Download, and Jobs
- Carousel Banner: Showcases the company's latest updates and important announcements
- About Us: Introduces company history, vision, and core values
- Services Section: Details the professional services we provide
- Product Showcase: Displays our core products and solutions
- Team Introduction: Learn about our core team members
- Contact Information: Get our address, phone, and email information
1.2 Language Switching
This website supports six languages: Simplified Chinese, English, Japanese, Korean, French, and German. You can select your preferred language via the language switch button at the top of the page.
Tip: After switching languages, the page you are currently browsing will automatically redirect to the corresponding language version. If you switch from the Chinese homepage to English, the page will automatically jump to the English homepage.
1.3 Page Navigation
Each page includes a unified top navigation bar and bottom footer. The top navigation bar provides the following links:
- Home: Return to the homepage in the current language
- News: View the company's latest news and updates
- About / Services / Products / Team: Jump to the corresponding anchor section on the homepage
- Contact: View contact information and map
- Download: Jump to the Download Center
- Jobs: View job listings and apply
2. Products & Services Help
2.1 Understanding Our Services
NONEAD Corporation specializes in robotics technology, artificial intelligence, and automation solutions. You can view our core services in the "Services" section on the homepage:
- Products: Display our core hardware products and software platforms
- Services: Provide technical consulting, system integration, and custom development
- Management: Project management and implementation support
- Market: Market analysis and industry solutions
- Design: Product design and user experience optimization
2.2 Requesting Product Documentation
To obtain detailed product manuals, technical specifications, or white papers, please visit the Download Center or send an email to service@nonead.com to request them.
3. Download Center Help
3.1 Available Downloads
The Download Center provides the following types of resources:
- Product manuals and instruction booklets
- Technical white papers
- Software drivers and firmware
- API documentation
- Case studies
3.2 Download Notes
Note: Some technical documents and software may require you to provide company information or register an account before downloading. If you encounter any download issues, please contact our technical support team.
4. News & Events Help
4.1 Browsing News
You can get the company's latest updates through the following methods:
- Visit the News List page to view all news
- Click on article titles in the news section on the homepage to view details
- Subscribe to our email notifications for the latest updates
4.2 News Categories
News content covers company updates, product releases, industry insights, exhibition events, and more. You can filter by category on the news list page.
5. Careers Help
5.1 Viewing Positions
Visit the Jobs Page to view currently open positions. Each position includes the following information:
- Position name and department
- Work location
- Job description and responsibilities
- Requirements
- Salary range (for some positions)
5.2 Applying for a Position
Click the "Apply for This Position" button on the job card, fill out the application form, and upload your resume. We support uploading resume files in PDF, DOC, and DOCX formats.
Application Tips:
- Please ensure your resume contains up-to-date contact information
- Recommended file size does not exceed 10MB
- You will receive a confirmation email after submission
- We will process your application within 7-15 business days
6. Frequently Asked Questions (FAQ)
Q: How do I contact NONEAD Corporation?
A: You can contact us through the following methods: Phone +86 0512 6726 3000 (Main Line), +86 189 1568 3081 (Sales), +86 1395 111 9632 (Service); Email service@nonead.com; or visit the Contact Us page for detailed address information.
Q: Which browsers does the website support?
A: This website supports the latest versions of all mainstream browsers, including Chrome, Firefox, Safari, and Edge. For the best browsing experience, we recommend using the latest version of Chrome or Firefox.
Q: How do I switch the website language?
A: Click the language switch button at the top of the page (displaying the current language, such as "English"), and select your preferred language from the dropdown menu.
Q: What should I do if downloaded files cannot be opened?
A: Please ensure that your device has the corresponding software installed (such as a PDF reader). If the problem persists, please contact technical support and provide the name of the file you attempted to download.
Q: How do I get technical support?
A: You can get technical support by calling the service hotline +86 1395 111 9632 or sending an email to service@nonead.com. Our working hours are Monday to Friday 8:45 - 17:30 (Beijing Time).
Q: How often are job postings updated?
A: Our jobs page is updated in real time according to actual needs. We recommend visiting the Jobs Page regularly to check for the latest positions, or subscribing to our job notifications.
Q: What should I do if the website displays abnormally?
A: If you encounter abnormal page display, images not loading, or features not working, please try the following steps: 1) Refresh the page; 2) Clear browser cache; 3) Try a different browser; 4) Check your network connection. If the problem persists, please contact our technical support team.
7. Technical Support
7.1 Service Channels
We provide multiple technical support channels to ensure you get timely help when using our products and services:
- Phone Support: +86 1395 111 9632 (Service Hotline)
- Email Support: service@nonead.com
- Online Consultation: Click the AI Smart Assistant icon at the bottom right of the homepage to chat with our intelligent customer service
7.2 Service Hours
Technical support service hours: Monday to Friday 8:45 - 17:30 (Beijing Time). Outside of working hours, you can leave a message via email or online, and we will prioritize processing it on the next business day.
7.3 Remote Assistance
For complex technical issues, our engineers can provide real-time support through remote assistance tools. Please contact the technical support team to schedule a remote assistance service.
8. Privacy & Security
8.1 Cookie Usage Instructions
When you first visit our website, a Cookie consent banner will be displayed. You can choose "Accept All" or "Essential Only". After selecting "Essential Only", you can further customize optional Cookie settings.
Note: Your Cookie preference settings are shared across all language pages. After switching languages, there is no need to set them again.
8.2 Data Protection
We value your privacy. For information on how we collect, use, and protect your personal information, please refer to our Privacy Policy.
8.3 Safe Browsing Recommendations
- Please ensure you are visiting the official website www.nonead.com
- Do not enter sensitive information on public networks
- Regularly update your browser and operating system
- If you discover any security vulnerabilities, please contact us immediately
9. Contact Us
If you cannot find the answer you need in the Help Center, or have any suggestions, feedback, or complaints, please feel free to contact us:
Suzhou Nonead Robot Technology Co., Ltd. (NONEAD Corporation)
📍 Address: Room 9-10, 4th Floor, Tower B, Ascendas Xinsu Square, No. 5 Xinghan Street, SIP, Suzhou, Jiangsu, China, Postal Code 215128
📧 Email: service@nonead.com
📞 Phone: +86 189 1568 3081 (Sales) / +86 1395 111 9632 (Service) / +86 0512 6726 3000
🕘 Working Hours: Monday to Friday 8:45 - 17:30 (Beijing Time)
We will respond to your inquiry within 15 business days after receiving it. For urgent technical issues, we recommend calling the service hotline directly.