Privacy Policy
We value and protect your personal information. This policy explains how NONEAD Corporation collects, uses, stores, protects, and shares your personal information.
1. Introduction & Scope
NONEAD Corporation (hereinafter referred to as "we" or "our company") recognizes the importance of personal information to you and is committed to protecting your personal information security in accordance with applicable laws and regulations.
This Privacy Policy applies to your personal information collection, use, storage, protection, and sharing activities when using our website (www.nonead.com), intelligent Q&A assistant, recruitment platform, product showcase, and related services.
Please read this policy carefully: Before using our services, please carefully read and fully understand this policy, and only start using after confirming full understanding and consent. Your use or continued use of our services constitutes your agreement to all terms of this policy.
1.1 Applicable Users
This policy applies to:
- Users who visit and browse our official website;
- Users who register and use the intelligent Q&A assistant;
- Job seekers who submit resumes and apply for positions through our recruitment platform;
- Clients and partners who consult and negotiate business cooperation;
- Users who subscribe to our news and product updates.
2. Information We Collect
We only collect the following types of information when necessary to provide you with services:
2.1 Information You Voluntarily Provide
- Account Information: Name, email address, phone number, region/country;
- Job Application Information: Resume content, educational background, work experience, skills, desired position, etc. (only collected when you voluntarily submit);
- Business Inquiry Information: Company name, position, requirement description, contact information, etc.;
- Conversations & Feedback: Your conversation content with the intelligent assistant, your comments and suggestions.
2.2 Information We Automatically Collect
- Device & Log Information: IP address, browser type and version, operating system, device model, access time, visited pages, stay duration;
- Cookie & Session Information: Used for session identification, remembering your preferences (such as language, cookie consent status).
2.3 Sensitive Personal Information
We do not actively collect your sensitive personal information (such as ID card number, bank account, biometric information, health information, religious beliefs, etc.). If collection is necessary for business purposes, we will obtain your express consent again.
3. Purpose of Use
We only use your personal information for the following purposes:
- Provide, maintain, improve and optimize our products and services;
- Process your job applications, arrange interviews, send recruitment-related notifications;
- Respond to your inquiries and business negotiation requests;
- Intelligent Q&A assistant conversation and knowledge base matching (only used when you initiate a conversation);
- Send subscribed news, product updates, and event information (you can unsubscribe at any time);
- Conduct data analysis, identify usage trends, and improve user experience;
- Detect, prevent, and respond to fraud, security incidents, and illegal activities;
- Comply with applicable laws, regulations, litigation, or legitimate requirements of government authorities.
4. Storage & Protection
4.1 Storage Location
Your personal information is stored on servers located within the People's Republic of China. We may only transmit information abroad when permitted by law or for cross-border business purposes, and will conduct security assessments accordingly.
4.2 Storage Period
We only retain your personal information for the shortest period necessary to achieve the purposes described in this policy:
- Job resumes: Retained for 24 months from the last update (you can request deletion at any time);
- Business inquiry records: Retained for 3 years from the termination of business relationship;
- Conversation logs: Retained for 6 months from the end of conversation (used for service quality review);
- Other provisions by law shall prevail.
4.3 Security Measures
We adopt industry-standard security technologies and management systems to protect your personal information, including but not limited to:
- SSL/TLS encrypted transmission;
- Encrypted storage of sensitive data;
- Strict access control (principle of least privilege);
- Regular security audits, vulnerability scanning, and penetration testing;
- Comprehensive internal data security management system and employee training.
5. Sharing & Disclosure
We do not sell your personal information, nor do we share it with third parties at will. We will only share or disclose it in accordance with the law under the following circumstances:
- Obtain your express consent: Before sharing with third parties, we will obtain your express consent again;
- Affiliated companies: We may share necessary information with affiliated companies to provide integrated services;
- Service providers: Cloud services, SMS sending, email sending, and other vendors we engage (bound by strict contracts);
- Legal requirements: In accordance with laws, regulations, government authorities, or judicial requirements;
- Protection of rights: To protect the legitimate rights and interests, personal safety, or property safety of our company, other users, or the public.
6. Your Rights & Choices
Pursuant to relevant laws and regulations, you have the following rights regarding your personal information:
- Right to Know: Understand how we collect and use your information;
- Right to Decide: Decide whether to consent to specific processing of your information;
- Right to Access: Access and copy your personal information;
- Right to Correct: Correct or supplement inaccurate or incomplete information;
- Right to Delete: Request us to delete your information when eligible;
- Right to Withdraw Consent: Withdraw your previously given consent at any time;
- Right to Account Deletion: Delete your account registered on our platform;
- Right to Complain: Complain or report to regulatory authorities.
To exercise the above rights, please contact us through the contact information in Section 12. We will respond within 15 working days.
7. Cookies & Similar Technologies
To ensure the normal operation of the website and enhance your browsing experience, we use cookies and similar technologies. We categorize cookies as follows:
- Necessary Cookies: Essential for the normal operation of the website (such as session identification, security verification), cannot be disabled;
- Analytics Cookies: Help us understand access patterns and improve the website (requires your consent);
- Functional Cookies: Remember your preferences (such as language, region, requires your consent);
- Marketing Cookies: Used for personalized recommendations and advertising (requires your consent).
You can choose your consent scope through the cookie banner upon first visit, or manage or delete cookies through browser settings.
8. Third-Party Services
To provide comprehensive services, we may integrate the following third-party services, which will process your relevant information in accordance with their own privacy policies:
- Cloud Services & CDN: Used for website acceleration and data storage;
- Map & Location: Used for displaying office addresses (requires your active operation);
- AI Large Model Services: Used for intelligent Q&A (conversation content is only transmitted when you initiate a conversation);
- Analytics & Statistics: Used for anonymous access data statistics.
We only select reputable third-party service providers and sign strict confidentiality agreements with them.
9. Cross-Border Transfer
Your personal information is stored within China in principle. If cross-border transfer is necessary for business purposes (such as when you contact our international business department from overseas), we will:
- Obtain your express consent in advance;
- Conduct a personal information protection impact assessment;
- Sign data processing agreements with recipients to ensure they meet the same protection standards as this policy;
- Comply with relevant regulations of the State Cyberspace Administration.
10. Protection of Minors
We value the protection of minors' personal information. This website and services are primarily intended for adults (18 years of age or older). If you are a minor, before using our services, please have your parent or legal guardian read this policy and use our services or provide information only with their consent.
If we discover that we have collected personal information from minors without guardian consent, we will proactively delete such information.
11. Policy Updates
To provide you with better services, this policy may be revised from time to time based on business adjustments and changes in laws and regulations. The revised policy shall take effect upon publication on this website. For material changes, we will notify you through website announcements, pop-up prompts, or email.
We recommend that you review this policy regularly to stay informed of the latest updates. If you do not agree with the revised policy, you may stop using our services; continued use constitutes acceptance of the revisions.
12. Contact Us
If you have any questions, comments, or suggestions regarding this policy or your personal information protection, please contact us through the following methods:
Suzhou Nonead Robot Technology Co., Ltd.
📍 Address: Room 9-10, 4th Floor, Tower B, Ascendas Xinsu Square, No. 5 Xinghan Street, SIP, Suzhou, Jiangsu, China, Postal Code 215128
📧 Email: service@nonead.com
📞 Phone: +86 189 1568 3081 (Sales) / +86 1395 111 9632 (Service) / +86 0512 6726 3000
🕘 Working Hours: Monday to Friday 8:45 - 17:30 (Beijing Time)
We will respond to your request within 15 working days. If you are not satisfied with our response, you may complain to the relevant regulatory authorities.